Evaluating the status of external communication in the Income and Sales Tax Department
Messer's taxpayers, Respected partners of the Department
After Greetings,,,
The Income and Sales Tax Department is conducting a study on evaluating the tools and means of external communication for the purposes of improving the tools and contents of the letters and the means used in the contact and communication with the taxpayers to enhance the contact and communication process and communicate with the department's partners to create tax awareness of the tax legislation and procedures for all segments of the taxpayers
Kindly answer the paragraphs of this questionnaire accurately and objectively, bearing in mind that your answers will be taken very confidentially, and will be used for the purposes of development and improvement in communication with you.
Best regards
Directorate of Communication and Tax Media
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Gender* Mandatory field |
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First axis: Evaluation of publishing tools and the extent of satisfaction with those means |
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1 Communication via the department's external website.* Mandatory field |
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2 Responding to public inquiries via the call center phone.* Mandatory field |
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3 Responding to public inquiries via the department's e-mail.* Mandatory field |
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News and promotional announcements across newspapers, radio stations and TV channels.* Mandatory field |
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5
The annual report provides useful information
* Mandatory field |
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6The Tax Awareness Journal provides good information.
* Mandatory field |
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7 The signboards facilitate my access to the destination, person, and service I want.* Mandatory field |
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8Meetings with external partners bring together perspectives
* Mandatory field |
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9 SMS
* Mandatory field |
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Free tax education workshops held by the department for taxpayers
* Mandatory field |
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11 The educational TV screens provide me with the updates
* Mandatory field |
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12 The department news and announcements on the government announcements website
* Mandatory field |
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The Department news and announcements via e-mail “My government is at my service (E-government)” for all the government employees
* Mandatory field |
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14 The department's pages on social media are all updated
* Mandatory field |
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15 News and promotions via news websites
* Mandatory field |
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16 There is face-to-face contact and communication that helps me complete my transactions
* Mandatory field |
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There is public communication that helps me complete my transactions (newspapers, radio, television)
* Mandatory field |
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18 There is contact and electronic communication that helps me complete my transactions
* Mandatory field |
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19 Communication has a role in increasing my knowledge of legislation and tax procedures
* Mandatory field |
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Communication means contribute in raising awareness and increasing my tax commitment
* Mandatory field |
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Open doors policy facilitates communication with the Director General.
* Mandatory field |
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Interactive platforms, including suggestions and complaints, help communicate my feedback to the department
* Mandatory field |
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The second axis: Evaluating the effectiveness of the website |
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1 The website provides me with all the data, services, guides and instructions that meet my needs and requirements.* Mandatory field |
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2 The information is organized in a way that is easy for me to access, and it is easy to browse the department's website* Mandatory field |
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3 The website provides all the tax procedural forms I need to deal with the department.* Mandatory field |
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4 The website provides search engines for getting the information and data that I want.* Mandatory field |
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5 The interactive platforms on the site help me communicate my comments to the department.* Mandatory field |
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6 The contents of the website are downloaded at an acceptable speed when visiting the website.* Mandatory field |
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7 The website provides the electronic services I need in an easy way.* Mandatory field |
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8 The information available on the department's website is continuously updated* Mandatory field |
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9 The department's website design and appearance are attractive* Mandatory field |
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10 The website helps me contactand communicate with various directorates in the department.* Mandatory field |
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Notes |
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